Databutton
AI agents handling procurement, planning, and logistics behind every order
Overview
Riff is an operational AI agent platform engineered for supply chain, procurement, planning, and logistics teams. Founded in 2021 and headquartered in Oslo, Norway, Riff deploys autonomous AI agents that handle repetitive back-office operational tasks directly within existing ERP, CRM, and PIM systems without requiring IT system replacements. The platform automates order management processes across the entire lifecycle, including supplier order confirmation chasing, updating ERP records, demand signal monitoring, goods receipt chasing, and line-item invoice matching. Riff agents operate within custom guardrails using deterministic tools to ensure auditability and precision, escalating complex judgment calls to human teams when necessary. Designed for enterprise deployment, Riff is EU-hosted, compliant with GDPR, and aligned with SOC 2 and ISO 27001 standards. By taking over manual administrative tasks, Riff enables enterprise organizations to scale order volume and business complexity without increasing headcount.
Best for: Manufacturing and supply chain operations teams looking to automate manual procurement, planning, and logistics tasks inside their existing ERP.
Pros and cons
What works well
- Integrates directly into existing ERP and CRM systems without requiring IT replacements.
- Uses deterministic guardrails and exact data execution to eliminate AI hallucinations.
- EU-hosted security posture aligned with SOC 2, ISO 27001, and GDPR compliance.
Where it falls short
- Public pricing details are not available without contacting sales.
- No mobile application offerings mentioned.
Pricing
User reviews
Frequently asked questions
What does Riff do?
Riff puts AI agents to work on the operational tasks behind every order, including supplier chasing, order confirmations, invoice matching, and delivery risk monitoring.
Does Riff require replacing existing ERP systems?
No, Riff connects directly on top of your existing ERP, CRM, and PIM systems without requiring system replacements or large IT projects.
How does Riff ensure accuracy and guard against AI errors?
Riff agents work using deterministic, controlled tools and predefined guardrails set by your team. They execute exact actions and escalate to humans when uncertain.
Where is customer data stored?
Data is stored 100% in the EU, and Riff's security practices are aligned with SOC 2, ISO 27001, and GDPR compliance.