Dialpad
Agentic AI-powered Contact Center & Communications
Overview
Dialpad is an AI-powered customer communications platform designed to unify contact center, outbound sales, and business communications into a single interface. Built on native artificial intelligence, Dialpad delivers real-time voice transcription, live call coaching, post-call automated summaries, and sentiment analysis across customer touchpoints. The platform features autonomous AI agents capable of executing complex customer service workflows—such as appointment scheduling, order lookup, and refunds—across voice, chat, SMS, and email channels. With enterprise-grade security including SOC 2 certification, HIPAA compliance, and PII protection, Dialpad integrates natively with enterprise systems like Salesforce, Zendesk, Microsoft Teams, and HubSpot.
Best for: Dialpad is best for sales, support, and customer experience teams seeking an AI-native contact center and business communications platform with real-time intelligence.
Pros and cons
What works well
- Offers real-time AI coaching and automated transcription during live calls.
- Unifies contact center, sales, and business phone operations on a single platform.
- Integrates directly with major CRM tools including Salesforce and Zendesk.
Where it falls short
- Specific standard tier pricing details require contacting the sales team.
- AI Agent pricing relies on credit pool consumption rather than fixed monthly rates.
Pricing
User reviews
Frequently asked questions
What is Dialpad?
Dialpad is an AI-native customer communications and contact center platform with built-in speech recognition and conversation intelligence.
How fast can Dialpad be deployed?
Deployment of offices, individual users, or devices can be done instantly from a single web portal.
How does Dialpad integrate with Salesforce?
Dialpad offers a native CTI integration with Salesforce that automatically syncs call details, transcriptions, voicemails, and recordings directly into accounts.
How does Dialpad integrate with Zendesk?
The Zendesk integration allows agents to receive and place calls within Zendesk, automatically log calls as tickets, and view customer context from ticket history.
What kind of reporting and analytics does Dialpad offer?
Dialpad provides reporting on call data, leaderboards, keyword and moment tracking, hold queue metrics, service levels, and real-time call center dashboards.