Tidio
AI Customer Service Agent and Customer Support Software
Overview
Tidio provides customer service software designed to automate support workflows without losing the human touch. Founded in 2013, the platform offers a combination of live chat, ticket management, automated flows, and an autonomous AI customer service agent named Lyro. By training on verified company knowledge bases, Lyro handles repetitive support questions and takes action across external systems to resolve customer requests. Beyond automated query resolution, Tidio unifies customer communication across multiple channels including website live chat, email, WhatsApp, Instagram, and Messenger. Teams can manage tickets, track customer interactions, deploy proactive sales automations, and scale their customer service operations efficiently while preserving CSAT scores.
Best for: Best for e-commerce brands and SMBs seeking to automate customer support and increase sales through AI and live chat.
Pros and cons
What works well
- Automates up to 67% of recurring customer support queries with Lyro AI Agent
- Unifies live chat, email, WhatsApp, Instagram, and Messenger into one platform
- Offers pre-built proactive chat flows for lead generation and sales conversion
Where it falls short
- Advanced AI customizations and enterprise features require higher-tier plans
- High monthly conversation volumes require switching to quote-based custom plans
Pricing
Starter
$24.17/mo
Designed to handle customer conversations in one tool with smart support features and 100 billable conversations.
User reviews
Frequently asked questions
What is Tidio?
Tidio is an all-in-one AI customer support software suite that includes a help desk, live chat, automation flows, and the Lyro AI agent.
Where is Tidio headquartered?
Tidio is headquartered in San Francisco, California, with additional offices in Szczecin and Warsaw, Poland.
How does Lyro AI Agent answer customer questions?
Lyro AI Agent is trained on your verified support data and knowledge sources to provide accurate, context-aware answers to customer inquiries.
Which channels does Tidio support?
Tidio supports website live chat, email, WhatsApp, Instagram, and Facebook Messenger.