Gorgias
The Conversational AI platform for Ecommerce
Overview
Gorgias is a customer experience and conversational AI platform designed specifically for online merchants. By connecting directly with ecommerce infrastructure like Shopify, BigCommerce, Magento, and WooCommerce, Gorgias consolidates customer communications from email, live chat, SMS, WhatsApp, Instagram, and Facebook into a single omnichannel inbox. The platform combines human support tools with an AI Agent pre-trained on ecommerce data. Support teams and automation share customer history and live order data, enabling context-aware automated resolutions, real-time ticket escalation, and in-conversation actions such as editing orders, applying discounts, or suggesting product recommendations. Gorgias provides ticket-based pricing with seat flexibility, allowing brands to manage ticket volume across team members without per-agent pricing fees. Built-in reporting metrics allow merchants to analyze support speed, automation rates, and directly attributed sales revenue generated through CX interactions.
Best for: Ecommerce brands using platforms like Shopify, BigCommerce, or WooCommerce that want to automate customer support and turn support channels into revenue drivers.
Pros and cons
What works well
- Native deep integration with major ecommerce platforms like Shopify and BigCommerce.
- Ticket-volume pricing structure allows adding team members without per-seat charges.
- Combines unified omnichannel ticketing with automated AI capabilities in one inbox.
Where it falls short
- Overage fees apply when exceeding plan limits for monthly tickets or AI interactions.
- Unlocking higher automation limits and advanced reporting requires higher-tier plans.
Pricing
Starter
$40/month
Includes 50 tickets/month, 30 automated interactions, and 3 user seats.
Basic
$77/month (billed annually) or $90/month
Includes 300 tickets/month, 30 automated interactions, and up to 500 user seats.
Pro
$471/month (billed annually) or $550/month
Includes 2,000 tickets/month, 190 automated interactions, and revenue analytics.
Advanced
$1,227/month (billed annually) or $1,430/month
Includes 5,000 tickets/month, 530 automated interactions, and dedicated support.
User reviews
Frequently asked questions
Who is Gorgias for?
Gorgias is built for ecommerce brands of all sizes looking to automate support inquiries, streamline agent workflows, and drive store sales.
Which ecommerce platforms does Gorgias integrate with?
Gorgias integrates natively with Shopify, BigCommerce, Magento, WooCommerce, and PrestaShop.
How is Gorgias priced?
Gorgias uses ticket-based monthly subscription tiers rather than charging per user seat, with optional add-ons for Voice, SMS, and expanded AI Agent capabilities.
Does Gorgias offer a free trial?
Yes, Gorgias provides a free trial for self-serve plans without requiring a credit card upon sign-up.
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