SmartSuite
Connected GRC and Enterprise Work Platform
Overview
SmartSuite is a cloud-based Work Operating System (Work OS) engineered to bring data, teams, AI, and enterprise workflows together in a single platform. It allows organizations to standardize and automate processes across four primary areas: Governance, Risk, Compliance & Resilience (GRC), IT Service Delivery, Project & Portfolio Management, and general Business Operations. The platform combines adaptable visual views—including grid, kanban, Gantt, calendar, card, map, and timeline formats—with robust no-code workflow orchestration, automated triggers, and the SmartSuite AI Agent Studio for custom workflow automation. Built-in collaboration features let teams discuss decisions and view audit trails directly within their work environments. Designed to scale from startups to global enterprises, SmartSuite supports SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance standards, offering data hosting in both U.S. and EU data centers. Advanced governance capabilities like SSO, SCIM user provisioning, audit logging, and Data Loss Prevention (DLP) keep enterprise operations secure.
Best for: Enterprise teams and organizations looking to unite GRC, IT service management, project management, and operations on a single connected platform.
Pros and cons
What works well
- Consolidates GRC, IT management, project tracking, and operations in a single Work OS.
- Offers rich visualization tools including Gantt charts, Kanban boards, maps, and live dashboards.
- Provides enterprise-grade security compliance standards alongside dual U.S. and EU data centers.
Where it falls short
- Requires minimum user counts for paid tiers (3 users for Team, 5 users for Professional).
- No free-forever plan is offered after the 14-day trial period.
- Native mobile app availability is not explicitly detailed in the provided source text.
Pricing
Team
$15 seat / month billed annually ($20 billed monthly)
For teams managing workflows, offering SmartSuite AI, a minimum of 3 billable users, unlimited solutions, 5,000 records per solution, and 50GB file storage.
Professional
$32 seat / month billed annually ($36 billed monthly)
For teams needing advanced features, offering a minimum of 5 billable users, 100,000 records per solution, 100GB storage, folders, email integrations, and advanced permissions.
Enterprise
Custom Pricing
For organizations requiring enterprise scale, featuring 400,000 records per solution, 500GB storage, SSO, SCIM provisioning, audit logs, DLP, EU data residency, and premium support.
User reviews
Frequently asked questions
What solution areas does SmartSuite cover?
SmartSuite provides tailored solution suites across Governance, Risk, Compliance & Resilience (GRC), IT Service Delivery, Project & Portfolio Management, and Business Operations.
Does SmartSuite offer a free trial?
Yes, SmartSuite provides a 14-day free trial of its Professional plan with no credit card required.
What security compliance standards does SmartSuite support?
SmartSuite aligns with SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance frameworks.
Where is user data hosted in SmartSuite?
SmartSuite deploys on secure U.S. and EU data centers to accommodate data residency, sovereignty, and latency needs.
What features are included in the Enterprise plan?
The Enterprise plan includes custom pricing, SSO, SCIM provisioning, synced user groups, audit logs, IP address restrictions, Data Loss Prevention (DLP), European data residency, and premium support.
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